Refund Policy & Shipping Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it; unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Free Shipping for goods delivered within the U.K. with expected delivery 1-3 workings from receipt of payment but may take longer depending upon availability of stock and shipping times.
Shipping is an additional cost for goods delivered outside of the U.K. Shipping times are expected to take between 5-10 working days from receipt of payment but may take longer depending upon availability of stock and shipping times.
Goods shall be delivered and risk in them shall pass to the Customer when they are made available at the Company’s premises or other delivery point stated in any order acknowledgement given by the Company or as otherwise agreed in the quotation.
Where Goods are made available at a point other than the Company’s premises, the Customer shall be responsible for all off-loading arrangements and costs and the Company reserves the right to deliver the goods at the nearest point of suitable access.
If Goods are consigned to a destination outside the United Kingdom mainland, any trade terms referred to in the Company's order acknowledgement shall, to the extent consistent with these conditions, be as defined and unless otherwise agreed in writing, all shipping costs, import duties or taxes due on delivery will be the responsibility of the Customer.
Times quoted for delivery of Goods and/or Services are estimates only and subject to the availability of goods and relevant personnel for the Contract and the supply of all instructions or other matter required from the Customer.
The Company will endeavour, subject to these conditions, to comply with any date(s) given by it but shall not be liable for any loss, damage or any expense (whether direct or indirect) arising from any delay or failure in delivery or performance from any cause whatsoever nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance or repudiate any Contract.
If the Customer fails to take delivery of any Goods when tendered or to provide adequate delivery instructions or to collect them when notified they are ready for collection the Company at its discretion may exercise any or all of the following rights, namely, to store the Goods at the risk of the Customer, to require the Customer pay all storage, transportation, handling or other charges (including expenses in connection with the delay or detention of vehicles) incurred by the Company as a result of such failure or to require the Customer to pay for the Goods as though delivery had taken place.
The Company may deliver the Goods by instalments each of which shall be deemed to be the subject of a separate Contract and, unless otherwise agreed in writing by the Nominated Contact (if applicable), no failure by the Company in any one or more instalments shall entitle the Customer to repudiate any Contract for Goods previously delivered or to refuse to accept any undelivered Goods.
The Company may determine the form of transport or packing of any Goods whose price is agreed in writing to include carriage and charge extra for any special arrangements requested by the Customer.